Wind Energy FAQ

photo of breeze clouds

Frequently Asked Questions

What will I pay per kilowatt hour (kWh)?
Breeze Energy offers several different plans to meet different customer’s needs. Check the Electricity Facts Label (EFL) for your specific plan. The EFL contains the average rate at 500kWh, 1000kWh, and 2000kWh. Your price per kWh will vary depending on how much electricity you consumer per month, and may vary from the EFL.

What is an Energy Facts Label (EFL)?
The Energy Facts Label (EFL) provides you with information regarding pricing for your energy usage per kilowatt-hour (kWh), contract term, charge breakdown between Breeze Energy and your local Transmission Distribution Utility (TDU), product description, fee information, and renewable energy content information. All retail electricity providers are required by the Public Utility Commission of Texas (PUCT) to provide consumers with an EFL specific to their plan.

What is Included in the average cents per kWh rate?
This rate includes recurring transmission and distribution charges and Breeze Energy energy and recurring charges. Any other fees will be distinguished in your EFL. The average rate doesn’t include taxes. The calculation of the average cents per kWh is regulated by the Public Utility Commission of Texas (PUCT).

What is the difference between a Fixed Rate and a Variable Rate Plan?
Under a fixed rate plan, the cost per kWh of electricity doesn’t change throughout the term of the contract. Changes can only occur from legal or regulatory revisions. A variable rate plan, on the other hand, may be changed from time to time. This means that if you choose a fixed plan, the price of electricity will be the same each month until your contract ends, whereas a variable rate plan could go up or down in price depending on the electricity market or other factors.

Will there be a contract?
Breeze Energy offers contract plans between 3 and 24 months, as well as month-to-month plans that don’t have a contractual obligation.

What happens when my contract expires?
When your contract expires, your electricity service will not be terminated. You will have the choice to either enter another contract period, or, if you take no action, the account will automatically enter a month-to-month plan in accordance with your terms of service and PUC regulations. This is standard among all retail electricity providers.

What happens if I break my contract?
If you are under a contract with any retail electricity provider, including Breeze Energy, and you switch to another electricity provider or close your account with Breeze Energy before your contract ends, check the terms of your contract for any related early termination fees. Reference your Energy Facts Label (EFL) and your Terms of Service for further details.

Do you offer payment plans?
Breeze Energy complies with the Public Utility Commission of Texas (PUCT) regulatory requirements to offer a bill payment assistance program. More information about this program can be found by calling customer service at 855-391-9463.

What are my payment options?
Our website is www.BreezeEnergy.com. Click on My Account in the upper right corner and enter your account number and PIN to access your account information. On our website, you can view and pay your bill using Visa, Mastercard, Discover or American Express credit cards as well see your current balance, account history, and past transactions.

Breeze Energy has several other convenient ways to pay your bill each month in addition to using Breeze Energy’s website. Ace Cash Express and MoneyGram both accept payments on behalf of Breeze Energy. Also, you may pay your bill with your Visa, Mastercard, Discover or American Express credit cards by calling Breeze Energy customer service at 855-391-9463. We also accept debit card payments, money orders and cashier’s checks.


What if I miss a payment?
A 5% late charge on the past due amount will be applied to your bill if the amount owed is not paid by the due date.

What is a TDU/TDU charge?
A TDU (Transmission and Distribution Utility), also known as the wires company, is the utility which delivers the electricity to your home or business. The TDU charge is a fee for the delivery of electricity. A TDU charges customers for the maintenance costs of poles and wires, and these charges are passed down to each customer through their energy provider. These charges are not marked-up, and are approved by the Public Utility Commission of Texas. Every retail electricity provider has these charges.

How will the TDU charge appear on my bill?
TDU delivery charges will be displayed on your bill under a separate section with the description “TDU Pass-Through Charges”. This will help you distinguish the Breeze Energy charges from your TDU charges.

How much will my TDU delivery charge be?
We’re glad you asked! These charges fluctuate based on your usage, meaning that the delivery charge rate is multiplied by the number of kWh you use for the month to get the total charge. This is then added to the base monthly charge.

Here’s a chart with more details on the charges for each TDU:
TDU Charges OncorAEP NorthAEP CentralCenterpointTNMPSharyland-McAllenSharyland-WestTX
$/month
$ per kWh
$3.49
$0.036971
$10.53
$0.041177
$9.00
$0.043840
$5.47
$0.043271
$8.65
$0.039126
$6.74
$0.038324
$10.00
$0.073846


What is deregulation and how does it help me save money?
Texas used to be under an energy monopoly – that is, you could only purchase electricity from single source monopoly local utility. For example, TXU was the monopoly utility in Dallas and Reliant was the monopoly utility in Houston prior to competition. However, after a State law took effect in 2002, most Texas residents now have the power to choose which provider they’d like to use. This allows for more product options, better service, and more competitive rates.

How do I know if I am eligible to choose my electricity provider?
Go to our website and enter your zip code or contact us at customerservice@breezeenergy.com, or call 855-391-9463.

Who do I call if my power goes out?
Although Breeze Energy is your retail energy provider, you will need to call the local TDU (Transmission Distribution Utility) because they manage the local wires and cables. Check your bill to identify your local TDU.

During a power outage, check your bill to see which TDU covers your area and give them a call to ensure the quickest response to your electricity needs. Below are some contact numbers for your reference:

CenterPoint Energy (Houston and surrounding areas) (800) 332-7143

Oncor (DFW, North and West Texas) (888) 313-4747 or (888) 313-6862.

AEP —CP&L/WTU (Central, South and West Texas) (866) 223-8508 or (877) 373-4858.

Texas New Mexico Power (888) 866-7456

Sharyland Utilities (800)-545-4513

Nueces (800)-632-9288

Is there a chance I could lose power when I switch to Breeze Energy?
No, there will be no interruption of service when switching to Breeze Energy.

Do I need to contact my current provider when switching?
No. When you switch to Breeze Energy, we send an electronic notice through the Electric Reliability Council of Texas (ERCOT) to your former electricity provider.

Do you charge a fee to switch from my current provider to Breeze Energy?
No.

Do I need to put down a deposit in order to sign up?
We’ll check your credit to determine whether or not you need to put down a deposit.

How long does the switch take?
The switch will occur on the same business day in most cases, and within two business days in almost every case.

Will you check my credit when I sign up?
Yes, we check credit for accounts which are billed monthly. We do not check credit for pay as you go (prepaid) accounts.

What happens if the wind stops blowing?
Wind energy starts with a strong breeze that spins massive blades on a turbine. As these blades spin, a generator harnesses this power and converts it to electricity. Next, this electricity is sold to the energy grid, where a managing company known as the Electric Reliability Council of Texas (ERCOT) distributes it to providers like Breeze. The energy from wind farms is “mixed in” with other sources of electricity, but Breeze ensures that your energy is 100% green and 100% Texas wind energy by purchasing credits based on your usage. If the wind stops blowing, your home will still maintain service, as it pulls from the electricity grid as opposed to a single wind farm.

Isn’t green energy more expensive?
This is a popular myth that many still believe, but a quick look at our rate plans shows that wind energy can be both affordable and cheaper than the providers who use coal and gas.

How do I know my electricity is green?
Breeze Energy has certifications proving that the energy you purchased was 100% Green, 100% Texas, 100% Wind energy. Contact customerservice@breezeenergy.com for more information.

Why go with wind anyways?
The benefits in wind include, but are not limited to, the following:

1. Reduces pollution caused by burning fossil fuels
2. Uses much, much less water than coal, gas, or nuclear
3. Creates Jobs
4. Promotes energy independence
5. Helps rural economies
6. Has a minimal impact on agriculture

Email us at customerservice@breezeenergy.com with further questions.

At Breeze Energy, we provide our customers with electricity supplied by 100% wind, and 100% of that wind, comes from Texas wind farms. Breeze believes, that when you live in a state that is ranked # 1 in wind production for the U.S., you need to provide it affordably to the people of Texas.